Monday, Sept. 13, proved unlucky for Chase.com and most inconvenient for Chase Bank online customers.
What happened to the Chase Bank website?
The entire Chase Bank website crashed on Monday evening, denying patrons the 24-hour bank access the financial institution customarily offers. Apparently, the system-wide shutdown also delayed transmission of automated bill payments for many Chase Bank customers.
Chase Bank customers were unable to log onto the online banking site to view their financial accounts or to perform transactions. Chase Bank management issued multiple statements, offering to assist customers who might have problems with unmet bill payment deadlines as a result of the website crash. The bank even offered to pay late fees for such cases.
ATM transactions seemed to be unaffected by the Chase Bank website shutdown.
Chase Bank, owned by JP Morgan, is the second-largest bank in the United States. (Bank of America is the largest.)
Apparently, the Chase Bank website crash resulted from a software glitch in a third-party database supplier’s software.
How long did it take for the Chase Bank website to recover?
Chase’s online banking services website, used by more than 16.5 million customers, was inaccessible for several days. Although Chase Bank spokespersons claimed that the website had been restored by Wednesday, Sept. 15, many customers were still unable to access their online account information on Thursday, Sept. 16.
What about my own experience with the Chase Bank website?
Personally, I have been unable to access my own Chase Bank accounts online during this multi-day debacle.
In fact, even after the Chase Bank online system was supposed to be updated and restored, I experienced difficulties with the log-in system. The Chase Bank website refused to accept my password and did not recognize my computer code, although I have used the same computer for many previous log-ins and transactions on the Chase Bank site.
Although this has proved to be an inconvenience, I have been able to circumvent this issue by visiting the local drive-through office of Chase Bank for my financial transactions this week.
The bulk of my banking business is conducted in person at a local Chase Bank branch office, so this sudden crash of the Chase Bank website did not interfere tremendously in my daily financial dealings.
As a long-time Chase Bank customer, I am unlikely to switch my financial accounts to another banking institution at this time, even though this confusing, inconvenient and potentially harmful situation did erode a considerable amount of my personal trust in Chase Bank.
Of course, like so many other Chase Bank customers, I was relieved to learn that the website crash was a software glitch, rather than a system hacking that might compromise bank account data confidentiality or the security of bank account contents.