I have personally ordered from ClairHair.com many times. I like to shop around and compare prices and products before I decide to make my purchase. As you know buying on the internet can be surprising sometimes, especially if you never ordered from the website before. I have done many searches online concerning buying hair.
I like my local beauty supply stores but I have noticed that the same product in the store is sometimes online cheaper. I guess it comes down to how soon do you need to have your hair. My first time ordering from ClairHair.com I will admit I was nervous. I read a lot of negative reviews about their shipping time. I have also read some negative reviews about their customer service over the phone.
I have not been able to talk with customer service online (live help) it is always offline when I visit ClairHair.com. I can honestly say I have not had any problems with ClairHair.com and I have been ordering from them for over a year now. My hair has always come within three days after I have placed my order. The hair that I have brought from them I am very happy with as well.
I still wear many of the half wigs that I purchased a year ago from ClairHair.com. I did have one small hiccup with ClairHair.com. I had purchased two different types of Indian hair weave and the items were out of stock by the time my order was ready to be shipped to me. I was contacted by email, letting me know that my order would not be complete but part of my order has been shipped.
I contacted ClairHair.com and spoke with customer service and was given a choice either to wait a few days to see if the hair comes back in stock or get a refund. I agree to wait but if I did not want to wait for the hair to come back into stock ClairHair.com was willing to refund my money back to me. I was told it would take three days for the money to be place back into my account. Overall, I am happy with the service and products this company sells. ClairHair.com has a nice selection of wigs, lace front wigs, half wigs, weaves, hair products, and wig care product to kept your hair looking nice a little big longer.