Customer service can be many things. Service with a smile is the cliche that every company teaches, but there is one place that takes it to a whole new level. J&S Oil in Winslow, Maine is a place that I frequent to get gas, soda, snacks and the occasional lotto ticket. They put a spin on customer service that more companies should adopt.
I can visit the store to purchase a pack of gum and they know my name. I pull in to get gas and they will tease the new guy on board about me running him over. They all know that my gas door needs to be jimmied open. There is even one that will lock my car doors in the summer or change my mirror because he knows he can get away with it.
I have been going to this store for the last fourteen years. There are a few that I have known almost the entire time, like the one that locks my doors. There is Todd, who should have been a bartender, he will listen to your problems and provide sympathy. Odd for just a local gas station some would say. Tim is the one that locks my doors. We tease each other about everything under the sun; however he has become a good friend, not just the guy that takes my money. Simon is a sweetheart and always offers a smile and a sincere response. I can joke with him or talk about deep subjects. That is only a few of them; I do not have enough room for all of the employees that I see regularly.
As any other company, there are employees that come and go, but the service never changes. They know my name, know my gas cover issue, and know my kids. I am treated like family when I go there, they even know where I work and if my job changes.
There are not many places outside of a local bar that you could go and feel like family, much less a gas station. I do not care if prices go up, I will still go to J&S Oil. Maybe it is just a good mix of people, maybe it is their training. The big thing is that they are all real people with real problems and I am not just a number.
This review for the customer service of J&S Oil is my own opinion. I would urge you to form your own. Look to local places that you frequent and analyze the comfort level. Do you know all of their names? Do they know yours? Can they tease you like a brother or sister? These are things I value in a tough world and a tough economy, real people that become friends, family, and they are just the guys that pump my gas.