If you enjoy coordinating activities, organizing events and have always wanted to work on a cruise ship, you may be a good candidate for becoming a cruise ship hospitality specialist. Cruise ship hospitality specialists are hired by cruise lines to make arrangements for entertainment and onboard activities, and to supervise passengers who are participating in the day’s events and activities.
These individuals have very strong communication skills and are trained to understand the protocol and policies of the cruise line. Here’s what you need to know about becoming a cruise ship hospitality specialist:
What the Cruise Ship Hospitality Specialist Does
Cruise ship hospitality professionals must be extremely organized and responsible. They are in charge of overseeing many of the major events and activities that passengers have signed up for before departure, and work hard to make sure the entire experience is fun and memorable.
The primary responsibilities of the cruise ship hospitality specialist include:
– Planning shows, special dinners and group events
– Maintaining detailed reports of the ship’s activities
– Organizing theater-style shows and large-scale events
– Working with cruise line vendors and businesses to order supplies and make travel arrangements for performers
– Ensuring that passengers are prepared for emergencies
– Asking guests about their experience and collecting guest satisfaction surveys or comments
– Working with multiple cruise ship departments
These individuals are ultimately event planners and hospitality advisors on board a cruise ship.
Cruise Ship Hospitality Specialist Training
There is no degree program required to become a cruise ship hospitality specialist, but most candidates have a background in hospitality and hospitality management, event planning, travel and tourism, theater, or recreation. Most cruise lines provide on-the-job training for the cruise ship hospitality specialist, because the candidate has to learn about the ship’s onboard activities, work with the cruise line’s vendors and contacts, and learn about emergency procedures for each vessel in the fleet.
Most cruise ship employees are CPR-certified, and may have advanced public speaking or communications skills. Some of the most important courses and classes an aspiring cruise ship hospitality specialist can take include:
– Special Event Management
– Meeting Planning and Corporate Events
– Audio Visual and Technology
– Site Selection
– Cruise Ship Inspection Protocol
– Wedding Event Planning
– Banquet Set Up
– Food and Beverage Management
Many specialists begin their careers as a cruise ship performer, assistant manager, dining room staff member or they may work in the administrative offices of the cruise ship. Working on board in other departments gives the individual a chance to become comfortable with the cruise ship lifestyle and also gives them a strong background in the cruise ship’s philosophy, culture and overall goals.