Internet services from a local business with limited hours for tech support and set hours in which anyone is in the building or office is at times frustrating. If it’s a small business with few workers incoming calls are sometimes ignored if there is another customer being attended to in the office. This can make it tiresome trying to reach someone in the building during working hours when your service is down.
If you can’t get through to talk to anyone, sometimes all you get is an answering machine, it can leave you in the dark wondering when your service will be back online or when to expect it to be back online. It could be hours or days offline before the problem is fixed.
If you are getting Dial-Up or DSL from a local business sometimes you can judge when your Internet service will be back online by what you hear when you call your Internet service. During office hours, tech support hours or after office and tech support hours if you call and nobody answers or the regular answering machine message doesn’t play but you get a different message, what the message says can tell you that the problem is being fixed. And you’ll know when the Internet is back online by calling your Internet services office or tech support number.
If you get a message that says “the companies lines are busy” or a similar message that lets you know someone is working on the problem. If the lines are busy, you can’t get through to use the Internet, to see when your Internet service is back online call the same number for the office or tech support. If you hear a repeat of the same message “the companies lines are busy” then the Internet is still likely to be down. When you call the same number and don’t hear the message that “the companies lines are busy” but the regular-recorded message for after hours or when no one is available to answer the phone then the Internet should be back online.
This is just one way that you may be able to tell when your Internet service is back online. It may not work but in some circumstances and not for all Internet services. Some services will have representatives and tech support available twenty-four hours a day while others will not, which is something to think about if you are changing services or starting out.