How many times have you replied to an email only to have it go to the wrong person?
When a user forwards an email, recipients who reply will not be able to reply to the original sender. In Outlook, when you “Redirect” an email, the original email is kept in tact, allowing users to “Reply” to the original sender.
Follow these simple steps to redirect an email:
1) Double-click to open the email in a new window
2) Click on Actions on the menu
3) Click “Resend this message“
NOTE: If you do not have the entire Actions menu, click on the double arrows at the bottom of the menu to open the entire menu where you will see the “Resend” option.
A new message window will open with the original sender in the “From” field.
Another benefit of redirecting an email is that recipients will not see a bunch of “forward” headers in the new email. When recipients of recipients forward emails, the headers only add up and can begin to make the email very hard to read. Redirect an email and emails will begin to be easier to scan and read.