So you got a job working in a clothing store or you’re looking for one. Working in retail (especially when clothing and shoes are involved) can be tiring. Here are some tips to help you not simply survive, but excel at your job.
#1 Dress appropriately.
Be sure you wear something that is suitable for the place you work at. For instance, if you work at Nordstrom, don’t show up in jeans. Working with lovely clothing does not mean you have to dress in high fashion from head to toe. Keep a few basics- black slacks, skirts or leggings. Black is especially a great basic to have because it looks professional and never really goes out of style. You can always dress your look up with the accessories of the moment.
#2 Wear comfortable shoes.
This is a must!!! If you wear uncomfortable footwear, you may end up in pain. If you have aching feet, you are much less likely to perform best at your job. If you choose to wear heels, be sure to bring a backup pair of some flats or other shoes to switch into if things get pinched.
#3 Remember to be helpful to people, even when you don’t have the answer.
People who come to your store may ask some huge questions. If you don’t have the answer to something, remember to still assure the customer you will be happy to help them and ask a supervisor who does know. Eliminate any “I don’t know” from your vocabulary. It’s not your job to know everything, but it is your job to keep the clientele satisfied with the service of your company.
#4 Promote your company.
Maybe your prices are high, or perhaps your store doesn’t have what you consider the very best style in a certain area. However, this opinion of yours should never, ever be shared with a customer. If a customer is complaining about the high price of an item or asking why you don’t have a certain thing, don’t agree with them or encourage that negativity. Instead, make suggestions of things they might enjoy and appreciate.
#5 Clients aren’t your friends.
Don’t share personal information with them. Also, don’t stand with that one person for half an hour listening to their life story. Part of giving great service is personalized service and not treating every person like old hat. That said, there is a fine line. If you’re giving ALL of your attention to one person and allowing them to suck all of your energy from you, you’re neglecting other customers. Set a limit and be reasonable.
#6 Don’t let drama drag you down.
It’s not uncommon to hear a lot of complaining when working in a busy store. Try not to participate and when you’re coworkers are down, try to stay positive. If you give into the drama you’ll only ruin your own mood and work will be a stressful place. It is what you make of it and you’re lucky to have a job so attitude is everything.
#7 Always smile and be respectful, to your clients and coworkers.
No matter what kind of day you’re having try to maintain as much composure as possible. It’s a joy working in fashion because you have a privilege seeing the trends first and getting discounts on them. Keep your work and personal life as separate as possible and remember to smile. Happiness is contagious!