What do you do when your internet has a meltdown? Cry a lot? Holler for help? Or, take the bull by the horns and call Verizon/Frontier for technical assistance? I chose to call Verizon/Frontier’s fix-it number, 1-877-462-1107, listed on the back of my internet statement.
Within a moment I was connected with an technical assistant who went right to work, using my assistance. Me, a technically challenged know-nothing when it comes to all things mechanical. He told me not to worry, that together we could do this. He promised to walk me through every path we needed to take.
For two hours the technical assistant talked me through the inner bowels of my system. In the process I became intimately acquainted with my computer. We punched keys, sent out pings to internet addresses, checking through all of the computer properties. Meanwhile, back in the inner workings of his cubicle he worked his own magic to get my internet back up and running. Several times he placed me on hold while he checked books, manuals, and other techies, always coming back to let me know he had not forgotten me. Needless to say, I was impressed with his patient manner, even though I was numb from fingers to elbow, from holding the phone to my ear. My ear, well, it thought the phone was permanently attached.
Finally, the technical assistant advised me he believed the problem was not with the hookup connection in our home, but somewhere within Frontier’s central location. He assured me he would keep working on it and call within 24 hours with an answer. I believed him and hung up the phone.
The next afternoon I received a telephone message advising me that the problem had been corrected and the internet was again available to me. I went online, but to no avail. My webpage was still frozen.
I began to doubt Frontier’s worthiness and expected nothing good to come from another call. Nevertheless, I redialed the 877# again. We worked together another two hours, my fingers and arm protesting vehemently all the while. However, this time I felt a tiny glimmer of hope as a momentary internet page bleeped across the screen. Somehow, maybe, this time we would have success. Sure enough, when five minutes of bleeps had elapsed, the internet screen popped up and I was in! After effusive thanksgiving, I hung up the telephone.
I am impressed with Verizon/Frontier. Although it took two days and four hours of my time, my internet provider came through for me, using my own limited skills and abilities to correct the problem. What most impressed me was the technical assistant’s perseverance and patient handling of an extremely agitated mature lady. They know how to train their TA’s. I give them two thumbs up for their tenacity and determination to get my internet reconnected. Without them, I would have foundered. With their assistance, I am back online and so appreciate their expertise in handling me and my equipment.
FYI: Verizon/Frontier has technical assistance available 24/7/365. Keep their number handy.