Look at the images attached with this article, do you see them?
All these people inside of this retail store are not early customers, doing responsible excited early shopping as part of some unannounced special sale. Nor are they the stock of regular customers, scooping up the bargains of the day. No these shoppers are a special sort of ugly. This morass of touching, talking, grabbing, chatty, people are corporate customers. Corporate customers of the worst kind too. Late in the day corporate customers.
While money is the grease that makes the wheels of our economy go round and every sale is a good sale, there is something to be hated about the late-in-the-day, retail, corporate customer. The folks in this picture aren’t even ‘late in the day’ – they are ‘keep the store open later than scheduled,’ corporate customers.
Yes, it’s true that we are each only as strong as the forces resisting against us. This fact makes each of us a slave to our own lot in life. Still, there is something comforting about routine and habit. When customers like these non-customer-corporate-customers upset that comfort, it’s upsetting.
There needs to be a special spot at the bottom of the scum bucket for these dastardly folks. I say this for a variety of reasons. For one thing this gaggle of 8 or 10 people came buzzing through the door of this retail outlet five minutes before the store was to close. Furthermore these corporate fat cats extended the day for the staff inside an additional 45 minutes, which, on the surface, isn’t usually a problem, right? People like to work, right? Getting the always coveted overtime can be exciting for those full-timers lucky enough to dabble in that. The irony in this is that yeah, these corporate folks were to blame for this overage and yeah, there were additional customers who came through further complicating the closing scenario.
But the real convex for thus episode happens when at the end of the week or the end of the month when this 45 min of overtime comes barreling down the pike for the three helpless employees, a memo will go out from their office. Maybe even from the very desk of these same people extolling the virtues of ‘staff time management’ and ‘not abusing overtime.’ Overtime will just not be tolerated!
Of course I’m lambasting a popular chocolate retailer for this episode but it may as well have been any major metropolitan retail location nearby corporate offices. I beg of you corporate visitor, for my wife, her staff, and for all the staffs of all the popular retailers in the world if you need to do a corporate visit and you want to touch things and all that, do it during the daylight hours! That’s when activity exists, staff is still at 100%, and before the evenings cleaning has begun.