But He answered and said, “It is written, `Man shall not live by bread alone, but by every word that proceeds from the mouth of God.'” (Matthew 4:4) – New King James Version
Every company needs customers. In a broader scope, companies need support from all stakeholders.
But customers or your stakeholders will provide support if they feel that your company also caters to their needs. There is a simbiose mutualism in there.
But the question is who is spearheading that will serve them? Do you own? If the company is only a small company or the business is just a small shop on the street, yes. Surely you yourself can serve your customers and stakeholders.
In a business that has grown from the middle to high, you have disposed/distributed the services to your employees. And because of that, providing service to customers and your stakeholders become the task of your employees.
The business law said, please provide excellent service, then your customers and stakeholders will be loyal to you. Therefore becomes an interesting question, have your employees provided excellent service to customers and your stakeholders?
There are many tasks on your employees job. Remember that. Their job are not just serving your customer directly. There are many other tasks that become a burden to them. Among other routine tasks which it could make them feel overloaded, saturated, feel burn out, and added upset and annoyed when the salaries, office facilities minimal and small. Especially when your attitude is less respect for their work.
Therefore, considering that their duties are many, entertain your employees please. Fulfill their needs. Here the principle is before you require your employees to serve customer well, you must have serve them well too.
What is your employees expect from you? Beside salaries and facilities, they need motivation, encouragement and good example. Our employees are human. They also need spiritual food. Motivation, encouragement and good example are spiritual food.
A little attention and smile from you, gratitude and thanks to the hard work they’ve done, those are the spiritual food for them. And those are a bit of service from you too, which of course you have already know from many books of management and psychology.
With a little service you have provided, they will be much give service on all your stakeholders. Your kindness will be repaid with love and devotion a thousand times over.
Pray and Worship
Praying and worship in the office and at the factory for the company in the Europe and in America today may be considered strange.
Praying with your employees before start working in the morning or at the beginning of week bring four benefits:
1. For an employee who still believe in spiritual values, still has faith and religion, he will feel that he works in the right place. For him who have faith and religion, work is worship. He like to hear God say, “Work as to the Lord.”
2. For a worker who does not believe in religion, namely secular workers, he felt embarrassed to see other employees worship and showing the mutual affection and respect for one another. At least the worker who have no religion will try to maintain the attitude, appearance, and his words. Secular people, for instance the employee who still have the ethics of course, he’ll try to respect others so that he is respected by others.
3. So, from worship in the morning we do in the workplace we get a bandwagon effect. First, to serve the first type of employee and second we plant a comity in the second type or class employee. At the end is to create synergies that enhance employee productivity.
4. But more important than those are praying and worship are also part of the service to God. This is if you believe in God of course. Read this Word of God:
“So you shall serve the LORD your God, and He will bless your bread and your water. And I will take sickness away from the midst of you. (Exodus 23:25) – New King James Version
So, it is clear that the old saying ‘ora et labora‘ is still relevant in this 21st century. Good luck and God bless you. Amen.
Jakarta, September 14, 2010