FROM THE BACK OF A LINE IN A STARBUCKS. SOMEWHERE:
As anyone who has been inside of a Starbucks lately can tell you, Smartphones are a bigger hit than ever! And anyone who’s driven on the highway, sat on a bus, train, or other stationary situation longer than a few seconds. Even if, like in the instance of the highway driver, people shouldn’t be updating their Facebook status or making a Tweet, they are. They are, they are.
I have even fallen victim to this death trap. I have a Smartphone and now I feel stupider than ever! It’s not even as though I have that many people emailing me or otherwise reaching out on Facebook or whatever. I’m amazed how much junk mail I before would just dump into my trash without a second thought. Now, it’s a matter of life and death. I think, when they exhume my body from the ravine, they will be able to correctly identify: “Time of death: 12:04PM. Driver died holding his Smartphone. Reason for distraction, Associated Content producer Robert Lee Alford was published at that very moment.”
No Robert I won’t die because of your pieces, (this was one of the reasons I stopped driving) even though I do find myself enjoying yours and others works often enough in mobile fashion.
Back to Starbucks though. One thing I’ve noticed in general is the sorely lacking in customer service which has befallen this Smartphone generation. It’s really quite sad that people tolerate it, but it’s a stream which runs both ways.
I will not go up to a counter at Starbucks or anywhere while talking on a cell phone. That’s always been my policy. Now these Smartphones demand so much more of our attention, it’s quite troubling. Anytime I need to speak, engage another human being, wield something like a wallet, get and give something, that’s when the mobile device goes away. Without question.
But merely the fact that there are these huge lines and all these people not really paying attention when it’s their turn to go is a sad affair. I’m sure it’s a little of both but I wonder if it’s the lines which cause the apathetic customer interaction or it’s because the customers are not paying attention, even when the servers want to give them their product and send them on their way, that’s caused the rift. Whatever the cause/effect is, there undoubtedly is a problem which needs to be addressed. If we can’t get our noses out of our phones long enough to get a coffee, something’s gone wrong.