Undercover Boss, Season 2, Episode 9 aired Sunday night on CBS featuring Subway Chief Development Officer Don Fertman. Fred DeLuca, the Founder and CEO, sends the executive out disguised as John Wilson, who finds his office multi-tasking skills don’t transpire over to working in an actual shop. Don Fertman admitted on Season 2, Episode 9 of Undercover Boss that Subway gave him a second chance in life, as he’s dealt with issues with drug and alcohol. The executive started out with the company selling franchises. He ultimately changed his rock and roll lifestyle after working there for two years, and he’s now been sober for 27 years.
Don Fertman Runs into a Tough Subway Employee on Undercover Boss, Season 2, Episode 9
Jessi, a Sandwich Artist in Orlando, teaches the executive about doing her job. She gives him two minutes to figure out how to make the sandwiches. Jessi quizzes him about what he knows, and admits that she wants to break employees she trains, because if she can, she doesn’t need people she thinks are too slow. Jessi, 19, chides 56 year old Don Fertman for trying to be funny. She times the Undercover Boss on making the subs in the goal of two minutes as the line gets bigger. It takes Fertman three minutes-plus, so he’s sent to do dishes and other cleaning duties. Jessi, a college student, has a lot of ideas how to make the company better, but there’s no real grapevine to the corporate bigwigs. Jessi lives with her father and is estranged from her mother, as she expressed on Undercover Boss, Season 2, Episode 9.
In Auburn, Alabama, manager Sherri shows Fertman the ropes on a busy game day. The Chief Development Officer again has trouble keeping up with the pace of the demanding customers, especially since he’s a “chatty catty”, according tot Sherri. She takes pride in being able to get customers to open up about their lives. Sherri is a 19 year vet, and her kids even work for Subway.
Don Fertman Works at a Church Subway on Undercover Boss , Season 2, Episode 9
Back in Orlando, 20 year old manager Efrain shows the executive how to bake bread, which he has trouble with. While making cookies, Fertman gets locked in the cooler after he gets some peanut butter. Efrain is not happy about his pace, thinking his grandma would be faster. Efrain started out as a Sandwich Artist, and quickly worked his way up. He is appreciate to his foster mother, who adopted him.
In Buffalo, from a Subway in a church, deliveries are made with Duane, a Niagara Falls pastor. When the executive takes his first order, he has trouble understanding the caller and writing down the orders, etc. Duane and his wife adopted four kids, and makes Saturdays for family time. The first delivery is to a funeral home, and as deliveries are made, Don Fertman sees that Duane knows and takes care of the customers on Season 2, Episode 9 of the CBS program. The Undercover Boss even tries to makes some good music with the pastor of the church that allowed Subway in, brought about by the pastor’s and congregation’s efforts.
What Goodies Does Don Fertman of Subway Give Out of Season 1, Episode 9?
After the executive’s meeting with the company’s management team where he makes various suggestions to improve the company, he reveals himself to the workers. Efrain gets to join the Innovation Committee and $5,000 to donate to any foster care organization, plus $1,000 to spend on his mother. Sherri is made the star of a customer service video ($5,000 for this), plus gets flown to a convention in California plus some holiday pampering while there, thanks to Don Fertman of Subway. Jessi gets the rest of her college education paid for and an all-expense paid vacation with her dad. Duane gets to advise a community employment empowerment program (with compensation) with Subway and the $15,000 franchise fee for a church store in Niagara Falls is waived. Each of his children is given $5,000 for college, as seen on Season 2, Episode 9 of Undercover Boss.
“Subway”, Undercover Boss, November 21, 2010, CBS