Previously I talked about my experiences working from home with West Telemarketing and Onsite Sourcing. In this article, I will discuss my experiences working from home with Sterling Testing Systems and Westat.
When work with Onsite Sourcing slowed down, I needed to find another steady source of work. I found a company called Sterling Testing Systems, which hired independent contractors to make outbound calls verifying references for people who had applied for jobs with different companies. I worked for Sterling Testing Systems for 3 years, and I enjoyed that job a great deal because I was not calling people to sell them stuff (all though many people thought I was!). That job required good interviewing skills, as well as attention to details such as times in different time zones, since some of the companies and schools I was calling were not only in different states, but also in different countries. As a result, I became very familiar with different world time zones. I got so good at that job that within a few months of being hired with them, I was placed on a special team of verifiers who were good at getting quick turnarounds on verifications. Eventually, I was asked to be a trainer for Sterling Testing, which I enjoyed a great deal because I got to share my knowledge with others. That job ended when the company decided to send all of their reference verifications to their team in India, so I moved on to my next job with Westat.
Westat was a social science research company. I started out as a telephone interviewer, and I loved this job because there was no selling involved – we were calling people to ask them questions for social science research surveys, which does not fall under the Do Not Call policy. Though we were not doing any selling, I did learn some techniques for keeping people on the phone which have become very useful in the job I have now with Profinity, as well as the one I had previously with Babytobee. I was an employee for this company as well, and they made several changes during the time that I was there – we started meeting with mentors who went over our performance regularly. After I had been working as an interviewer for a while, my mentor recommended me for a Team Leader position with Westat. As a team leader, I was listening to other interviewers’ calls and providing feedback on them – sometimes I called them if I felt there was something I needed to discuss with them. After only 3 months of being a team leader however, I was laid off due to lack of work. Though I was given the option to come back as an interviewer when there was more work, I decided to look for work elsewhere.
In a future article, I will discuss the work I did with Onpoint Advocacy and Community Strategies, as well as Babytobee and the company I currently work for, Profinity. Stay tuned….