Ace Hardware, located at 239 N. Genesee Street in downtown Waukegan Illinois is an excellent example of what a hardware store should be. The staff at this store are extremely helpful, friendly, and knowledgeable about their products, home improvements, and more.
When entering this store I’m always greeted by a friendly voice welcoming me to the store. Once inside I am further welcomed by several staff in various departments offering to assist me in whatever I may need. Whether I need to have a key made, searching for the right bags for my vacuum cleaner, or having a window repaired I always find the help I need at Ace in Waukegan.
Variety and Value
The store not only offers just about everything you could want in a hardware store they also have a nice variety of household items, cleaning supplies, and seasonal items and some of the best prices around on just what you need each season. For example, I was recently able to purchase box fans at Ace for only $9.99. These are regularly at least $14.99 everywhere else and they were on sale right at the heat of the summer.
I often go to Ace to get keys made and they always have someone working at the key counter. They always have the keys I need and the prices are great. There is really no reason to ever not have a spare key for your doors when Ace can make you a duplicate for under $2.00 for most standard keys.
Like in all of the other departments at Ace, there is always a knowledgeable staff member at the paint counter ready to assist you with your painting projects whenever you visit Ace in Waukegan. Ace mixes custom paints and can do color matching jobs for you too if you need to find that perfect color to match your other home décor. I really appreciate having someone around to assist me whenever I need help at the hardware store which is often.
I will definitely be returning to Ace in Waukegan. This store is much better than Home Deport in terms of service. At the big box stores you have to walk for what seems like miles to find the items you are looking for and then if you have questions it’s often nearly impossible to find someone to help you. At Ace in Waukegan there is always someone nearby ready to help no matter what department you may be visiting. Plus the smaller size and friendly staff just make shopping at Ace a pleasant experience every time I visit the store. My overall score for Ace is an outstanding A+.