Being a good manager is a commitment a manager must make every day before they clock in. The first step to being a good manager, is for a manager to effectively understand how their business works and how all sections of their company work together.
Good managers must understand how changing any process in the organization effects everything else in the organization
If someone was the manager in a call center manager, they may think it is a good idea to increase productivity by decreasing the amount of time each representative spends with each client. However, decreasing the call time can increase costly errors, or cause your representatives to transfer calls unnecessarily to another team because it decreases that individuals call time (and yes, I have seen this happen).
Simply increasing one departments efficiency generally has ill effects if the entire organization is not taken into account.
Good managers see the cause of the problem, not the symptom
A good manger will brainstorm what is causing the problem before they try to fix it. That is, they will focus on what is causing the problem, instead of whatever the problem is.
Good managers see events, not individual incidents
Everything that happens in and organization is the result of many forces working together. A manager should never isolate an issue out of its environment. Companies and managers often get discouraged by trying to improve one process, just to have the entire company become less efficient.
Good managers do not blame individuals for problems when they have little control over the events around them
Very rarely do people go to work to do a bad job. It is human nature to take pride in your work, and to want to do a good job. A good manager gives their employees the tools they need to do a great job.
Simply telling an employee to do better may have short term positive effects, but will have long term negative effects on morale and productivity.
Let’s say productivity was measured by how far an individual could go per day. Let’s say people could go about 6 miles in a day. A manager could ask their employees to walk faster, and increase ‘productivity’ to 7 miles a day. However, the power walking soon increases burnout and morale.
A good manager would give the employees the tools they need to do a better a job. So a good manager would give the employees bicycles. It requires an investment to be made in the bicycles, but now the employees average 30 miles a day.