The Chase credit card website is down for the third straight day. Problems for online users of the Chase credit card website began Monday evening on the West Coast, and the site has yet to resume working adequately. As of Wednesday afternoon, the main login page was still down for the Chase site, creating chaos for credit card users who rely upon the site being up and running. It would seem that this website crash would be important enough that Chase would actually post something about it on their main website, but apparently they still lack in the customer service department.
Many holders of Chase credit cards rely upon the online portal in order to check their balances and see what transactions have been processed. Probably the most important use of the online login, though, is to pay monthly bills that are due on Chase credit cards. Many users around the country have to be asking themselves about the reliability of a company that doesn’t contact its customers when a major problem like this one takes place. That doesn’t even bring into account the people who may have had bills due on Sept. 14 and 15.
The reason that people enjoy paying their bills online is because it has made life so much easier. A transaction takes a few seconds to complete, with customers simply paying their credit card bills directly from a back account. It’s quick and easy, and then everyone goes back to their lives. It’s also easier for Chase, because it makes sure that customers have the ability to pay their bills on the same day that they are due, and probably makes sure that there are far fewer late payments on those bills. That might not be the case this week, though, and Chase customer service had better get some answers quickly.
What happens if a customer can’t pay a bill that was due while the website is down? Will Chase be willing to extend the payment deadlines in order to keep their customers happy? Or is this going to turn into one of those instances where the company says that everyone had 30 days to pay and shouldn’t have waited until the last moment? The silence from Chase has been pretty deafening, and this isn’t even the first time that the website has been down in September. With no time-table from Chase on when things will get better, this has left millions of credit card holders in the lurch during a very busy business week.