Moving up in the workplace often entails gaining more responsibility. Eventually you may find yourself in the position of managing other employees. Perhaps management was your goal all along. Whether you have caught the eye of upper management or you are starting off after completing school for business management, here are some tips for better managing.
Management can sometimes mean working longer hours. If you are not managing your staff effectively longer hours are just going to mean a longer period of stress. When payday comes, you are not going to appreciate your management pay because of the stress you are under.
Think about what it really means to be the manager. If you are working harder than your staff is, that is one sign that perhaps you are not delegating the work that needs to get done. A manager should be making sure that the tasks that need to get done get completed in a timely and efficient manner. Doing it yourself is not managing.
There are certain parts of your job that you cannot delegate to others and you shouldn’t being the manager. You were hired for the position because of your skills. Make sure to do the work that only you can do in a timely manner to avoid your work building up. In many management positions, there are times where you may need to work alongside employees because of vacations or busy seasons. Manage your own time well so that you do not become overwhelmed.
A more effective way of managing is to oversee the operation and make sure that you have the best people in place to get the job done. Know your employees and give them work to do that brings out the best in their abilities. If you have an employee with potential, give them a little mentoring or extra training so that they can become a more valuable part of your team.
If you are involved with the hiring of the employees that you are going to oversee, make sure to interview them well. Reading over a resume only tells part of the story. Ask questions of the potential employee. You can learn a lot about someone by just sitting back and listening. Don’t pre-judge someone just by what it says on their resume. You may find a great employee who doesn’t have a lot of work experience or the degree you thought the job needed; except of course if you are interviewing for a doctor, then a degree is necessary.
Make sure that all employees go through the same training process with the company’s policy and rules cleared laid out. Having a new employee sign a paper stating that they understand policies is helpful if you run into problems later on.
Treat your employees with respect but don’t allow for chaos. Follow the company’s rules and make sure that your employees understand exactly what is expected of them. When you have a problem with an employee, talk to them about the issue. Listen to what they have to say, but remember that your job as a manager is to keep order. If you have employees getting away with missing work without good cause or not completing projects in a reasonable amount of time, you need to give them fair warning that they need to live up to their job description or there will be consequences. In many circumstances, it is acceptable to give someone a second chance depending on what the offense was.
If you have a problem with the way you are expected to do things, have a meeting with your superior. State your concern and see if something can be worked out. Sometimes managers have to follow policies that they may not agree with. Part of being a manager is running a business the way the owner or upper management wants.
As a manager your boss has put certain responsibilities in your hands. Think about the best way to achieve the goals that were set for you. Take the time to listen to your employees and observe their actions. A manager who manages by screaming and raising his voice only creates a work atmosphere of stress. Usually a manager like that spends more time interviewing and training new people because they cannot seem to keep a permanent staff. Employees who do work hard get fed up being in such a stressful work atmosphere and often move on to a different job.
A good manager should be a pro when it comes to customer service. Knowing how to deal with difficult people and get what you want from them is a good tool to have in business. Listening and thinking before speaking can keep you from allowing your emotions to make a bad impression. Managers can be firm but not have to resort to using foul language or screaming to make their point. The manager represents a business and needs to act professionally in order to keep a good business reputation.
You know how your boss wants you to handle situations and sometimes you will have to make decisions on how to best solve problems that aren’t in your company handbook. Remember that whoever hired you felt that you had the ability to do this and believe in yourself that you can. Try not to second-guess your executive decisions. Stay consistent with rules as best as you can.
Never forget what it was like to be the “low man” in the company. If you cannot be an effective manager you may find yourself back in that position.