Do you currently suffer from anger and/or disappointment due to poor customer service that a particular business delivered to you? If so, alleviate your anger/disappointment by ethically filing a complaint against the business. Yes, that’s right! You hold the right to have your say because you paid your hard-earned money to the company for a product/service. Don’t simply walk away and let the company slip by with giving you less than you paid for. Demand action! You can do this by ethically filing a complaint against the company. Here is how you can do this:
Refuse an inferior product. Absolutely do not accept an inferior product from any company. It’s easy to say that you hate to complain, but if you don’t, you’ll feel ill toward the company, and this fails to serve well for the company or you, the customer. Remember, a complaint doesn’t have to be ugly, but it does need to be assertive. Companies train their employees on how to help soften the attitude of an angry person. This is okay, but you do need to stand your ground in a kind way.
Talk with supervision. If you have trouble getting what you need from the person who waits on you, ask for a supervisor. Be prepared to tell the supervisor what’s wrong with the product/service without speaking in an accusatory manner or an ugly manner. Keep your attitude in check (so to speak) and speak assertively. Keep your conversation with the supervisor on task and don’t trail off into stories. Thank the supervisor for taking the time to speak with you, state your case, and hope this resolves the issue.
Email corporate. If you fail to get satisfaction from the supervisor at the store, don’t get ugly. It’s okay to let the supervisor know that you intend to email corporate, but don’t use this as a threat. Use such a statement only to let the supervisor know that you don’t feel that you’ve received what you paid for at the store. Make sure, though, that you do follow up by emailing corporate headquarters and don’t email abuse. Email the exact problem, give dates, mention names (if possible), and recommend a solution.
Pass along the word. Corporations are well aware of the fact that word of mouth exists as one of the most powerful advertising tools, and you hold the right to use this tool. If the company properly takes care of your complaint, make sure others hear your praise of the company. If the company fails to take care of your complaint, still make sure that others around you hear your issues with the company. Make sure, though, that you speak the truth. Be truthful and be loud about whether or not the company took care of your complaint.
Return the compliment. If the company does take care of the issue you have with the product/service, do take the time to email in a thank you to the company. It’s all too easy these days for a company to pass off a customer as someone who just wants to complain or someone who wants something for free. If a company takes the time to do its best in making things right with you, the customer, this speaks volumes about the company. It actually tells that the company realizes that you, the customer, exists as part of its future.