With All Points Bulletin, APB, servers shut down many people are perplexed as they had less than 4 months to enjoy a game which was promised to run for years. And with the closing of Realtime Worlds many people have nowhere to go for reimbursement. Well everyone who has not done so should check with EA Games. I did so and obtained a 20 dollar coupon code for any purchase from their store.
Navigate to EA support. You will sit in a queue waiting for an available representative. While you are waiting you need to do a couple of things. Find your receipt or CD Key. Make sure you have a copy of these documents available on your desktop. You may have to search your mail for a digital copy of this receipt. It has been rumored that if you used a digital software distribution, such as Steam, they may accept seeing it in your games list. I cannot confirm this, but if you have deleted the necessary documents it is worth a try.
When you connect with the representative be cordial, and do not become upset or overly aggressive. Explain to them that APB was closed, and that you feel like you deserve reimbursement for your loss of 50 dollars. You need to understand it is very unlikely they will issue any kind of cash refund, so it is worth skipping that request.
Rumor has it if you are an EA customer they check your purchases, and offer you a deal.
If you purchased APB through a company like steam you will get a scripted response:
“EA has no relationship with the digital channel Steam. Our distribution of APB was limited to specific digital partners. You purchased your game from a retailer that has no relationship with EA for APB. EA has no obligation to provide compensation of any kind. However, if you feel you are entitled to a refund or other entitlement based on the terms and circumstances of your specific purchase, we suggest that you contact the retailer to determine if a refund and/or other relief is available”
Do not bother contacting Steam or Valve, they have horrible customer service, and they are really not responsible for Realtime Worlds.
At this point insist that you have done your research, and state you know EA has given games, and coupon codes for their online store. Explain your situation, and that you feel left out. The next scripted response will be:
“Tyrone: I understand your frustration over this issue but there are a few things to remember. Real Time Worlds was the owner of the servers for this game, as well as the owner to the rights of the game as well, EA is simply trying to help out its customers through goodwill as we have no responsibility to refund or issue free games to customers for something out of our control.”
EA was Realtime Worlds parent company though. Do not sling insults, do not be rude, and do not point fingers. Simply point out that you just want to feel like you are not the only one to be helped out by EA in the matter. Ask again cordially, and restate your case. Ask for the same consideration other gamers received, and explain you are out actual cash. If it does not work escalate your case. If it does work they will ask for a screen sharing session.
Allow the screen sharing session, and show them all the evidence you have that you legitimately bought APB. Wait till they tell you to close the session.
With any luck you will see something along the lines of:
“Tyrone: I have checked with my supervisor and as being an valuable customer of EA , I can provide you a $20 discount coupon code which you can use on EA store for purchase of any EA game”
Wait around and they will give you the coupon code in the chat.
Make sure you are always cordial, and you should get some kind of compensation.