U.S. Citizenship and Immigration Services (USCIS) have worked hard to help new and current customers who have moved to the United States by providing up to the minute information about immigration laws, online access to current immigration forms, an up to date list of the ever-changing immigration form fees, telephone support and much more. New features have also been added to help improve customer service.
Help for Spanish-speaking Customers
Spanish-speaking customers often have a hard time navigating through U.S. immigration, as many are not yet conversant in English when they move to the United States. A new USCIS feature has helped to alleviate some of the problems that Spanish-speaking customers face when they are trying to find their way around the USCIS Web site, by providing information that is available by going to USCIS.gov/espanol. Spanish-speaking customers can also choose to receive e-mail updates on their status in Spanish or change their address (Form AR-11) online in Spanish, rather than in English, which used to be the only available option.
According to USCIS Director Alejandro Mayorkas, “We are committed to improving access to case status information and enhancing customer service through these innovative online features. Expanding services to our Spanish-speaking customers is in response to public feedback and our desire to meet the needs of those we serve.”
Electronic Inquiry Feature
Another feature that USCIS has implemented is a customer’s ability to submit an electronic inquiry directly to a USCIS Field Office or Service Centre that serves their particular region, if they require information about their case status. For example, if you need to find out about the case status of your replacement Permanent Resident Card if it has not arrived within the expected time frame, you can submit an electronic inquiry to find out the status of your application.
It is the hope of USCIS that the electronic inquiry feature will replace the need for customers to make an InfoPass appointment to speak with a representative in person. In addition, once an electronic inquiry is received by UCSIS, a representative will be committed to responding to the inquiry within 15 days.
USCIS has made some changes and new features that are intended to improve the customer service experience of its customers. Some of these include extra help and support for Spanish-speaking customers, as well as an electronic inquiry feature, which will reduce the need to make an appointment to speak in person with a USCIS representative.
U.S. Citizenship and Immigration Services, New USCIS.gov Features Improve Customer Service