Being one step ahead of your competition ensures you will reap the benefits of your heard work and dedication. The reward is increased brand recognition, sales and profitability increases, better return on investment, and shareholder confidence.
Are you a manager or a leader in a retail business that has an operation which runs 24 hours a day? If you are, then you will need to understand what it means to be a 24 hour manager. How do you prepare for the all important next days if you are not working 24 hours? The way to be successful is to incorporate an overnight management tour within your retail organization. An overnight management tour ensures your vision for your business is being followed, even overnight.
What does an overnight management tour consist of? It encompasses the four components of retail business consisting of merchandising, cleanliness, and organization. With all pieces in place, you can guarantee success. You have a small window for success.
Within your overnight organization, your main goal is to ensure your business is prepared for the morning business. Utilizing an overnight management tour will assist with this task. What you will look for is all merchandise in the proper location. If your organization processes freight, or merchandise, you will need to ensure the merchandise is indeed processed. During your overnight management tour, take note of the amount of time required to complete various tasks. If you’re set time frame is not aligned with your goals, then you need to readjust your production output. What that means is if you have 8 hours to process merchandise and the amount of merchandise will cause your output to run one hour past your goals, then you need to convince your team to process more efficiently.
You will need to document during your overnight management tour any obstacles encountered in regard to cleanliness. Document the cleanliness of your floors. This is your largest piece of real estate in your facility. Being the largest, your customers will notice it first. Secondly, remember the bathrooms. Considering your bathrooms are public, then the only characteristic needed to describe the end result after your overnight management tour is immaculate.
Now you have your merchandising aligned with your cleanliness goals. During your overnight management tour, how do you incorporate organization? You will need to ensure everything is in its proper place prior to the deadline. What I suggest is maintaining a set time. If 7 am is your set time, then this will be your “open for business” time. Throughout the night during your ongoing overnight management tour, notations need to be made and action in place for anything not in its proper location. Action plans in relation to an overnight management tour should include who is performing directed tasks. How long are the tasks going to take to complete, and finally what should the task look like once it is completed.
Incorporating an overnight management tour in your business will better your chances of success. Once you started utilizing an overnight management tour, your eyes will be opened to new opportunities in your business.