Whether the economy is phenomenal or tanking, there are some roles and industries that will always have demand. Among these include those relating to food service, hospitality, law enforcement, printing, and medical fields. Proffering medication, diagnosing patients, and driving ambulances will always be necessary until there is a revolutionary breakthrough in permanent holistic physical health. Of the many roles needed to ensure that a population is kept in well-being includes the 911 dispatcher, the person who actually receives the 911 calls in real time.
This task requires a high-tension set of talents. These dispatchers must be able to work quickly and efficiently, exhibit excellent verbal communications skills, improvise from provided scripts to adjust for diversity in callers, maintain perfect focus, and more. While some of the demands of a 911 dispatcher job are somewhat unique, there are a few areas of experience that a worker could potentially bring to the position from previous jobs.
It may seem like a simple duty, but skillfully navigating the fast-paced conversations from frantic callers can be difficult and demanding. Some of the most top-notch doctors, lawyers, and rocket scientists in the world would not be able to successfully steer an incoming phone call towards a desired conclusion. As concerns prior experience, it can be especially valuable to have already handled phone coverage, possibly in a receptionist, office administrator, call center, or assistant role.
Not only does a 911 dispatcher have to take calls and follow tight strictures as to handle them accordingly with appropriate professionalism, but they then must follow procedures in order to coordinate communications and logistics toward helping whoever is on the line. This would be what entails the “dispatcher” portion of the position, as relevant personnel and vehicles need direction as to how to best assist.
One aspect of the 911 dispatcher position that largely goes unappreciated is the relentless, non-stop pace of the work. Dispatchers must form rotational shifts in order to meet 24-hour demand. Intense focus, excellent coping mechanisms, remarkable resistance to stress, and other soft skills are needed in order to deal with the constant pressure. These are qualities that many employees in other fields may lack, but are absolutely essential for a 911 dispatcher.
Although other skills may come in handy when the position is examined in every detail, these are the prerequisites that are not only completely relevant, but perhaps more likely to already have been inherited from previous experience elsewhere. Just as with any other sought-after job, it is best to approach a 911 dispatcher position in serious consideration, with the appropriate preparation and prior experiences.