My family of four recently visited Lone Star Steakhouse & Saloon in North Olmsted, Ohio for dinner. I would like to say we had a wonderful time, but that would be stretching the truth.
Going out to dinner with a family of four is not inexpensive. When we do venture out, we expect to receive prompt service and great tasting food. If I wanted slow service and mediocre quality, I would stay home and do the cooking myself.
Upon arriving at the Great Northern location of Lone Star, we had about a fifteen-minute wait, which not bad for a Saturday night. We were seated by a pleasant hostess and then waited for what seemed an eternity for our server to come to our table for our drink order.
Meanwhile, we filled up on the complimentary bucket o’ peanuts and made quite a mess at our table. No one bothered to tell us there was an empty bucket under the full bucket for the purpose of collecting all of those pesky shells.
My daughter, 7, and son, 5, both ordered pink lemonade, and my husband and I each order a Coke. (I should note that my husband is very particular about not having to ask for a refill if his beverage gets below the halfway mark.) Our server was very attentive to our beverage needs and kept them filled.
We started with the Texas Sampler for our appetizer. Priced at $9.99, it includes loaded potato skins, buffalo chicken tenders and crispy onion strings. While the portion was generous, we were disappointed with the time we had to wait for the appetizer and the quality when it finally arrived. The onion straws were burned and literally disintegrated when we tried to pick them up. I requested the chicken tenders be mild, since this was the only part of the appetizer the kids would be interested in.
When the sampler arrived, I could smell the hot sauce on the chicken tenders before she even put the platter on the table. When I mentioned the mistake, our server apologized and ordered some mild ones. However, by the time the new chicken tenders had arrived, the kids were getting full on peanuts, bread and lemonade.
For our entrees, my daughter ordered the Steak Medallions with broccoli off the children’s menu for $6.49, my son the Sliders with fries off the special appetizer menu for $7.99, my husband the 14 oz. Texas Ribeye medium-rare with broccoli for $18.49, and I the Garlic Lover’s Medallions and Shrimp with a baked potato for $14.99. I ordered the medallions well-done–as in no pink.
After we placed our order, I noticed a Specials Menu on the next table featuring a 2 for $20 offer, of which we were never informed. This special includes one appetizer and two entrees from a limited selection. Considering my daughter and I both order the medallions (I could have foregone the shrimp for $10.99), we would have paid less by ordering from the special menu and she would have had an adult portion (always good for lunch the next day).
When our meals arrived, my son’s burgers resembled charcoal briquettes from last summer’s barbeque. He ate them anyway. My daughter’s steak was done beautifully but, while she loves her broccoli, she traded with Daddy’s broccoli because it had butter on it. My husband’s steak, unfortunately, was well-done on one half and raw on the other. He ate it anyway (he has a phobia of sending food back, fearful of what may happen to it in the kitchen).
When our server placed my steak medallions on the table, I immediately sent them back. The medallions were bright pink all the way around, and the shrimp was still gray and translucent. Needless to say, I was very disappointed and filled up on bread while I waited for my food to return.
As a former waitress, I understand that many things are out of the server’s control. However, if I had a customer ask for a well-done steak, specifically mentioning ‘no pink’, there is no way I would have served this dish so obviously undercooked.
Meanwhile, the manager stopped by our table to ask if everything was all right, since he was notified that there was a problem with my steak. I – very nicely – explained that we were disappointed because the onion straws were burned and the chicken tenders were the wrong flavor, my son’s burgers were burned, my husband’s steak was half-overcooked/half-raw, and my food was terribly undercooked.
He was a very nice man and said he would ‘take care of it’. I told him we were not looking for a freebie, but that we were just disappointed that are meal was so full of errors.
By this time, we were all pretty full, though mostly on peanuts, bread and potatoes. Much of our entrees went home in a doggy bag.
We were very surprised when our bill came. Apparently, the manager removed the appetizer, my dinner, as well as my son’s from the bill. I told him my son was fine with the burgers, but he acknowledged that they were served well-overcooked. Far be it from me to argue with logic.
Overall, the dinner was disappointing, but it wasn’t exactly inedible. If you love potatoes, Lone Star is a great choice. We had no problems whatsoever with our french fries, potato skins or baked potato.
Lone Star Steakhouse & Saloon is located at 24941 Country Club Blvd., in North Olmsted, Ohio. They can be reached at (440) 777-6522. They are open Sunday through Thursday from 11 a.m. until 10 p.m., and Friday and Saturday from 11 a.m. until 11 p.m.
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