These days, we are so worried about what is on television, that we take for granted we even have a TV in the first place. Recently, something went wrong with my family’s TV, and it had to be sent back to the factory. What we thought would be a week ordeal, is turning into an endless fight to get our TV back.
Lucky for my father, he invested in the warranty for our Sony television. So he immediately thought to bring it back to the store he purchased it from and they contacted the manufacturer. A week went by and he checked on the progress. They were still waiting for a part. Another week went by and still no word. My father called the store where he bought the TV again.
This time the truth came out! Sony, a factory run in NJ where our television’s parts come from is a mess. They seem to have had some sort of mix-up as to what has been shipped and what has not been shipped. This is leaving tons of people waiting to find out if they are ever going to get what they were promised. Maybe you will get a surprise in the mail and find out your part has been shipped, most likely not.
My father could have easily bought another TV at this point, but the warranty guarantees that his TV will be fixed for FREE. Free is a difficult thing to come by these days. So when people find it they tend to take advantage of it to the fullest.
The fact that Sony’s factory is a mess has become a dirty little entertainment industry secret, though. Unless you can, dig, rant, and rave the telephone operator will give you the generic, “We are still waiting for the part to come in. Please be patient with us. “
Sadly, many of us depend on the television for entertainment. Things that air on television are often the central topic in many Associated Content articles.
There comes a certain point when enough is enough, though. So for those who have sent an electronic appliance to Sony to be fixed, you may want to give them a call and see what is really going on. A couple weeks are typical to wait, but it has been nearly a month for my family.
I would like to be able to watch my favorite shows before 2013 if possible Sony.