I had a user who wanted to upload 32,000 documents from an old site to his new SharePoint 2007 site in a mass migration effort. Well this user wasn’t seeing the Multiple File Upload option in his SharePoint 2007 website. There are many different reasons this option might not appear and I had to stumble through a few possible solutions before I fixed the issue. In this article I will explain all of the things I tried and then the one that finally worked for me to get the Multiple File Upload option back on his SharePoint 2007 website.
This is such a generic problem that can be caused by many different things, it can be a browser issue, a SharePoint server configuration issue, or even some people report it’s got to do with a bad installation of Office 2003/2007. With so many possibilities let’s start with the most basic and work our way to the more in-depth possible solutions.
So first I would suggest if you are using Firefox then switch to Internet Explorer, the control is tied to an active-x control and sometimes won’t work in Firefox. This is also the easiest fix/work around to test out and if it works it saves you a lot of time. SharePoint 2007 is a Microsoft product so it’s not that surprising that it works best in Internet Explorer. I have seen many times where something won’t work in Firefox but will in IE in SharePoint 2007.
The next solution is the one that worked for my instance, what I did was go into Internet Explorer options and enable Active-x controls with as little permissions as possible. To do this follow these steps:
Open Internet Explorer
Click Internet Options
Click Security Tab
Click Trusted Sites Icon
Click Site button
Type Website name in text box
Click Custom Level button (near bottom of window)
Scroll to Active-x controls and plug-ins
Set all to Enable
Close your Browser
Re-open and test the site
This should make it so that your Multiple File Upload drop down button re-appears, this fixed my problem and it hasn’t come back since.
If for some reason your problem still isn’t fixed, Then the next possible solution that I am not entirely sold on (it didn’t solve the problem for me and I don’t see how it could) is to re-register an office file owssupp.dll, this doesn’t make much sense since the program is web based and not really tied to Office. However if you want to try this fix follow these steps:
Type CD C:program filesmicrosoft officeoffice11
Type regsvr32 -u owssupp.dll
Type regsvr32 u owssupp.dll
This fix seems more for the older versions of SharePoint but hey you can give it a shot if nothing else has worked. It won’t hurt to re-register the DLL file if it doesn’t fix the problem.
Well I hope one of the above fixes helps you with getting your Multiple File Upload button back.