During a visit to a local resturant in Downtown Kalamazoo called Rugger’s Up & Under, I entered the location between 7:30-8 pm. For the time of evening on a Wednesday night, it was a little busy, with perhaps about 10 tables or so. After looking around for a moment, I wandered over and sat in a booth. I observed a couple employees standing by the computer by the bar walking back and forth, talking and such. No customers were being helped. After about 5 minutes of sitting there, the blonde employee finally came over and gave me a menu, and told me about the drink specials. Being a non-drinker, I requested a Cherry Cola.
When placing my order, I asked about getting mashed potatoes instead of french fries. It would seem it is against company policy to offer customers mashed potatoes instead of fries, and that I had no choice. I ordered the Fish & Chips, and a appetizer of potato skins. I waited about 10 minutes, when both the fish & chips and potato skins were brought together. It would appear it was decided by the kitchen that the appetizer should be served with my entree. Looking at the huge pile of fries in disgust, I gently moved them over to find three generous pieces of fried fish. They were warm and tasty, well complimented with the tarter sauce provided. The fries, while one particular item that I do not care for, I tasted, and found to be quite salty and luke warm at best.
I turned my attention to the 4 potato skins that filled the basket they came in. I wasn’t quite sure what was on the potato skins as there were so many green onions on it, it could have easily been mistaken for a garden or a salad. After scraping Â¾ of the green onions off the skins, I enjoyed my potato skins, which were tasty, just a strong onion taste. One thing that is known is when you eat fried foods, and espically potatoes, your mouth tends to get dry. When my food was brought, the server never came back. I waited about 10 minutes staring at my empty glass as my food grew colder by the minute, observing the server talking to other employees at the bar, obviously enjoying her conversation by her facial expressions.
You know the service is bad when you have to search for your server in order to get a refill. The soda pop comes in a small 12 oz glass that is gone in one gulp. After finding her, I requested a refill. She did check on me a couple minutes later, and I knew I probably wasn’t going to see her again, so I requested another refill, based on my experience so far. After bringing my second refill, she asked if there was anything else. I stated no, I was ready for the bill. The bill was brought quickly, and she was prompt in ringing up my credit card. Perhaps I should have tried this in the beginning when I wanted a refill on my drink, sitting there with a dry mouth from the potato skins.
In all fairness, there were 8 other tables in the seating area that had customers. While this particular server was only observed visiting my table and one other one, I must have been pretty inconsiderate to think that I should have been a priority over her conversation with fellow employees. After all, one of the perks of working in a restaurant is the many great friends that you meet along the way. Customers simply eat the food, pay for it, and off on their merry way. As for me, I probably won’t return. When it comes to having to search for my server because I’m dying of thirst, this ranks bottom on my list of places to want to return for family style dining.