Sometimes, the screen on an Amazon Kindle can break through misuse, or even a split second mistake (“Don’t sit there—oh, crap.”)
Here are a few tips for dealing with an Amazon Kindle with a broken screen.
Figure out the cause of the problem. If you dropped the Kindle or otherwise abused it, you might have broken the screen, of course, but some Kindle users simply find their screens unusable due to an isolated wiring problem. Here’s a blog post from Crunch Gear about spontaneous Kindle screen problems that gives a bit more info on this.
The good news is that if your Kindle screen seemed to break for no reason, you can get it fixed for free, provided that it’s still within its warranty period. I should also point out that the aforementioned wiring/electronic problem is by no means common. Most Kindle users don’t report these types of issues, but if you have them, Amazon will take care of you.
Oh, and according to this post from TechVi, Amazon will replace all Kindles with broken screens, provided that the user didn’t break it. That means that if you received your Kindle and it was already broken, you’re in luck: Amazon will give you the benefit of the doubt.
Finding a replacement screen. The Kindle is a fairly difficult device to service, so if you decide to replace the screen, it’s a good idea to find a company online that can handle the process for you. Many companies charge about $100-150 to replace an Amazon Kindle screen, but that’s still better than Amazon, which charges $200 for the procedure.
Look online, and read user reviews of companies that replace Kindle screens. Make sure that they guarantee their work. This is an expensive option, but it’s cheaper than buying a brand new Kindle or Kindle 2.
Selling a Kindle with a broken screen. You can also sell your Kindle or Kindle 2 with a broken screen on a website like eBay. Be up front with potential buyers, and explain exactly what’s wrong with the Kindle and where its screen is broken. Otherwise, you’ll receive complaints, and eBay will probably take back the money that you charged your unwitting customer.
Selling a Kindle with a broken screen is surprisingly easy, as there are a number of companies set up to repair Kindles–see above–and they need parts. You might get a good $150 or even more for the Kindle, depending on the model and the extent of the damage.
Do you have any other tips for dealing with a Kindle with a broken screen? Post in the comments section below.