ARO is a company located in Kansas City, Missouri, that offers an opportunity for local and out-of-state residents to work from home in a virtual call center environment. The company offers services to clients in the medical, insurance, and financial fields. Home workers take calls for medical, insurance, seminar, and financial customers regarding a variety of services including call center, back office, outbound CRM, customer interaction, data entry, and web-based services.
In the past, the company hired on-site workers but has slowly turned their organization into a virtual environment. They are still a brick-and-mortar company but most of their business is done virtually, including hiring people to work from home and answer their calls for their many different clients. ARO has understood the benefits of using telecommuters. Unlike many companies, they realize the company saves money by using virtual workers instead of completely hiring on-site workers. ARO hires for several work-from-home positions.
The first position is for B2B Telesales Representative. This position is for people who are comfortable making calls (outbound) offering products to the customers of ARO’s clients, so you need to be comfortable selling, although sales experience is not required. There is training involved, either on location or via web.
The next position is for Customer Service Representative, which involves taking inbound calls, collecting and providing information, and entering data. You need to have customer service experience.
The last position is an Auditor position. This is also a work-from-home position, but you will need experience in auditing, payroll, or having worked with billing in shipping and receiving. As with the other positions, you will receive training, either at the corporate location or via web. For all positions, you will need a reliable computer, high-speed internet, cable and DSL only, and unlimited long distance. You will be an employee, and as far as the customer service position, are required to work a fixed schedule, which is 40 hours a week. Most of the shifts are mid-morning to evening, so this job isn’t for everyone.
Positions available inclide: Customer Service, Auditor, Telesales, B2B Marketing, Licensed Life Insurance and Property Casualty Insurance Agents (Inbound/Outbound). This is an employee position.
How to Apply: Send resume to email address or fax number. You can also complete an online application at http://www.callcenteroptions.com/shell.asp?p=hr
Experience – Payroll and/or bills of landing in shipping and receiving, Customer Service, Telemarketing, Insurance (depending on position)
Pay: not listed
Training provided – Yes
Duties – Varied
Skills – Accounting, Auditing, Payroll, Customer Service, Insurance Background, Sales
• You must have a home office setup
• High Speed Internet from Cable or DSL – no Satellite Internet service
• Landline phone – no cell phones or cordless phones
• Long distance – preferably an unlimited long distance plan. Must have 2-way dialing capability.
Company does not list if positions are full-time or part-time.
Website: http://www.vtaudit.com/careers.asp or http://www.callcenteroptions.com/shell.asp?p=hr