I waited for quite some time before attempting to piece together a review of the Wyndham Cozumel Resort & Spa, due to the fact that yes, we did get sick off of either the water, or the food. I will spare you the graphical details, but we made best friends with our toilet for an entire week, and I’m not talking vomit. The sickness lasted for another week even back home, so whatever we got, we got it good.
I refused however to let a little ‘doodie’ ruin my vacation, as we did manage to do a lot of excursions. We just had to spend quite a pretty peso on anti doodie pills.
This however put such a damper on things, that I was very angry with the Wyndham. I’m no wimp though, I did not need a doctor, nor did I want some $250 bill for having a doctor in Cozumel check us out. After reading the reviews on TripAdvisor I got even angrier when I saw that other travelers to their resort complained of having the same ‘trips to the toilet’ problems, the management would try to place the blame on outside sources, such as if you ate in town, or drank in town outside of the resort.
Well this was not our case, we ate nowhere before getting sick here. So lets just squash that right now.
At any rate, enough of that gunk. I wanted to go into this review with a clear head, and not angry, and 4 months later, that is where I am at. An honest review of what one can expect from Wyndham Cozumel.
Staff quickly checked our reservations and all was well. We however arrived an hour earlier than check in time. They wanted to take our bags and allow us to wait for our room to be ready, but after reading numerous reviews about Cozumel in general, we decided to just wait in the lobby with our bags, figuring our presence would get them to perhaps get our room in order faster.
No such luck.
We sat in the lobby 15 minutes later than check in time till finally they told us our room was ready.
They do not have any welcoming punch like in other all inclusive resorts. We did not mind though, as my boyfriend went over to the beach grill to get some drinks for us.
I will say though that we were not in a very good mood upon arrival. It was hot, and there was nowhere we could go to escape the heat, not till our room was ready. Flies did buzz around us and land on us the entire time, which just put a sour taste in our mouths the moment we arrived.
The rooms were always very clean, and I liked the fact that the cleaning crew would only attempt to clean the rooms at hours when they knew guest would be either on the beach or on tours. We have stayed at other resorts where they would be cleaning the rooms at 5pm, right when you we were looking to shower and get ready for dinner. So kudos to the cleaning ladies who were always smiling despite the heat outside.
They were such an honest crew, that we left 5 American dollars on our beds everyday for her to take as a tip. For 3 days she refused to touch the money, so finally on day 3 we gave her a 20 dollar bill, which she thanked us heavily for. We tried explaining that any money on the bed, was hers to take. But once again, she did not take it. She was beyond friendly, beyond honest, and did a wonderful job cleaning. All of them were pretty honest, and we never worried about anything missing.
Ocean Front Room:
We booked an ocean front room, and upon arrival this room was wonderful. We had out own little patio and chairs and a perfect view of the beautiful Caribbean emerald and blue opal colored waters. It was nestled to the far right of the resort, and very peaceful and quiet.
The bed was not very comfortable, but no beds are every that comfortable in all inclusive resorts.
The room was nothing really to write home about, but the view certainly was.
The showers worked perfectly, but hot water was just room temperature, which was fine seeing that it is so hot outside you will enjoy the semi warm/cool shower.
The toilet did back up once, but this was expected and we knew about their plumbing problems before booking. The island is basically at sea level, so no matter where you go, they will have issues with plumbing.
A Con and Pro
The food selection has its pros and cons, naturally. We do not know if it was the food or drinks that got us sick, but I wanted to just add my input in the selections.
The food in the La Isla is basically your ‘help yourself food bar’. I always like set ups like this, the whole all you can eat thrill of it. Sadly though selections here were slim pickings, and if you came to lunch or dinner a little late you did not have much to pick through, as everything looked pretty sloppy.
The flies buzzing around and landing on the food though was what will really leave a bad impression in our minds.
The only thing we liked about La Isla was that they made really great breakfast omelets. A cook would be on site to make your eggs as you wanted them. Oddly though they had no yellow cheese to go with it. Not a big deal, but I have always been fond of an egg and cheese omelet.
Food over in Roberto’s was delicious, and the staff was simply warm, welcoming, and friendly. We ended up eating dinner here for the remainder of the week. Men must wear pants though, which I thought was really dumb considering most days and nights are as hot as one can imagine. Thankfully Roberto’s is air conditioner, but it was tedious having to go up to the room waiting for my boyfriend to change, and then having to go back up to the room after eating to change back into shorts again.
The beach grill located to the right of the pool was spectacular, and the nachos were delicious, as well as the fries. I do not eat meat but my boyfriend enjoyed everything that included meat here. This was probably the best food in the resort besides Roberto’s.
There is another restaurant on site, but we never spotted it, and it did not matter as we could not dine there anyway. It is for Sabor guests only. Seeing that we had opted for an ocean front room, Sabor was not an option; at least not that I am aware of.
Everything at the Wyndham Cozumel was in tip top shape. The lobby, although hot, was nice, open, and airy. The restaurants were all clean, and the grounds were immaculate. Grass was always cut, flowers in bloom, and the appearance of a few shy iguanas, toads, and large land crabs was nice to see every early morning.
I had read a few reviews on Trip Advisor about a strong smell of sewage lingering throughout the resort. The first day we smelled nothing, but the second day the stench did manages to whip through the air. It was nothing terrible or lingering, but when the wind picked up, the scent would get thrown around a bit, but did not last long. I do not think it would bother anyone, unless you had a really weak stomach for bad smells. For us, it was short lived it did not matter much. I understood though that this was probably why the flies were located throughout the resort in such a huge abundance.
The beach at the Wyndham Cozumel is simply spectacular. The one issue we had though was with the flies that would consistently land on us. Bug spray was not even a deterrent for them.
It stretches out nice and far, but does not make for a good walk on the beach as there is a lot of rock and old corals in the sand. The sand here is also not white powder, but that did not bother me. I know some look for white powder beaches, you won’t find that here though, what you will find however is spectacular snorkeling.
There are many wonderful formations right outside the resort, and tons and tons of fish. Amongst our favorites we spotted a seahorse, octopus, a bunch of sting rays and so on.
To the right of the resort if you continue to swim, you can find neat little caves where you can sit and enjoy privacy. These caves are tiny and you can only find them during low tide. You really have to swim and hug the coastline though, otherwise you can miss them, as there is this sort of illusion that there is no depth, or winding mini paths. I do not recommend you go in any of them, as they are tiny, but its a nice stop to sit on clean sand while you are snorkeling and looking for a little break.
One thing I will say though is that the water is a little murky near these cave walls, so wear no jewelry as we spotted a really gigantic barracuda in a dip in the water at a depth no deeper than a foot deep, so yes, even in shallow water you may stumble upon a barracuda. It’s not a big deal, but it is a bit intimidating when the thing is nearing in at 3 feet long, and seems to sit so perfectly still. Yikes! Haha. They also like to follow you, if you get scared, just swim away and on to shore.
Now there was some issues I had with snorkeling at the Wyndham Cozumel Resort & Spa.
There is a swim line with floating buoys. The problem however is that during low tide, it is so shallow, and you will want to go past the swim buoys to go out deeper to see what the rest of the sea has to offer here. I got yelled at, pretty quickly too. Granted it is for my own safety, it did annoy me to see other swimmers swimming way far out, and they were not yelled at or escorted in.
I would have liked the swim buoys to be pushed further out.
Another issue I had happened only once, but needs to be discussed. The staff who run the wave runners at one time zipped through the swimming area. Now the buoys are set up for my safety, and I can not swim outside of them, true…but something is so wrong when staff can zip through the safety areas in the swimming area with a wave runner!? That’s safe!? No I think not.
It did only occur once, but once is enough. Granted no one was swimming, it was a careless move if you ask me.
The pool here is very big, and it was clean the entire time of our stay. The water never had film or anything floating on top of it. I imagine though for those who did review this resort and complain about the pool, more than likely they stood during spring break, which is just a stupid idea in general if you are looking for a relaxing vacation. That goes for anywhere.
We booked one snorkeling excursion with the on site dive company. We payed I believe $30 each and it was well worth it. We brought our own snorkeling gear, and I suggest anyone going here, or anywhere in the Caribbean do the same.
At any rate, the staff and Captains on the snorkeling boat were fun, hilarious, and safety was a first for them while our group went out. We stopped at 3 reefs and each one was just as wondrous as the next.
On this excursion we saw turtles, a reef shark, and an abundance of beautiful fish and coral formations. If you are not satisfied with the shore snorkeling, do the boat snorkel tour. If you are satisfied with the shore snorkeling, do the boat snorkeling anyway, it will be well worth the money.
You could take out kayaks or hobie cats as well, but we never bothered with either. They are there though, and easily accessible for if you want to use them.
Night entertainment was interesting, but we skipped on the shows because we were beat by 9pm. However the fire show that took place on the beach was wonderful, and it was then we started to feel more a much more tropical atmosphere. Kudos to the fire dancers, they did a wonderful job.
Check Out was rather simple, but being put on the spot to fill out this survey about our stay bothered me. I checked off that I had a good time, and did not want to get into a detailed survey about my stay, my pros and my cons. I wanted to just go home. I did not want to hand the card back and be questioned about my dislikes. Nope, not while I’m still on vacation. So ix-nay on the card-nays.
We also had towel issues. When we first arrived we were given a towel card. We gave it back because we had brought our own towels. I never liked using resort towels, so I pack my own.
The same woman who took this note down when we arrived that we did not have towels, was the same woman who tried charging us for not returning the towels that we were never issued. It bugged the hell out of me, because when we told her we did not need a towel card, or their towels, it appeared that she had jotted that note down on her computer, yet at check out, she magically forgot, or the note had never been written.
The Wyndham Cozumel has its ups and its downs. For the $2,000+ we spent to spend the week here though, I have to say it was not worth it. I would go back to Cozumel but not at this resort. There were just too many things that I did not like when it comes to this resort.
Close but no cigar, there is room for major improvements when it comes to this one, till then, the choice is yours, I however would stay elsewhere.